Frequently Asked Questions

View the prices on our subscriptions page

We have had many conversations with the NVWA and if you fill in the data correctly and honestly, keep it up-to-date and upload the necessary papers, they should accept it. It's not about how you do the administration, just that you do it (properly).

The advantage of Terrafile is that your regulations are always up-to-date. If there are changes in the regulations, we will adjust Terrafile accordingly.

YES, with an account you can download the administration in PDF form.

NO, but you do get a 14-day trial, better than the demo environment we think.

Your customer data will of course be removed from our database if you decide to stop using Terrafile. The data of the animals remain in the database, your data and that of the animals are stored separately. We cannot delete the data of animals because otherwise a link may fall away from other registered animals.

The date of birth / metamorphosis can no longer be adjusted to prevent "cheating". An animal is born on a certain date or is metamorphised on a certain date and that does not change anymore.

If you have made a mistake in the date, email us the administration number of the animal and the correct date. Then we will manually adjust it for you.

Although we have more than 20,000 scientific names in our database, one can of course always be missing.

Do you miss the scientific name of your animal? If so, pass on the name to info@Terrafile.nl and we will add it to the database.

We only add names of amphibians, reptiles, arthropods and tropical snails.

When you start with Terrafile, you start with the day you created an account. If you transfer animals via Terrafile, the date of transfer automatically becomes the date of that day. So you cannot transfer animals in the past.

We therefore advise you to keep your existing administration (this is mandatory for 5 years) and to continue where you were in Terrafile. So only enter the animals that you currently own, starting with the parent animals and then the offspring.

If you have transferred the wrong animals, you can submit a request to get the animals back in your records. We will then transfer the animals back as soon as possible.

If I upload a file to my Google Drive and upload it via another device, it doesn't work.

That's right, if you upload a file to Google Drive and open it on another device, that file is not physically present on that device. You can then select it, the software thinks the file is present.

Solution: You need to save the file to the device via Google Drive.

Only you can access your administration via a login, no one else has access to your administration and everything is stored securely.

YES, we work together with Dendrobatidea Nederland, among others. They advise us and check whether everything is going according to the regulations. They also notify us if something changes in regulations, after which we adjust Terrafile so that it is again according to the rules (Dutch regulations).

The idea of Terrafile originated from the poison frog hobby, hence the name "Terrafile". But as we receive more attention through all kinds of channels, the question quickly arose whether it could also be used for reptiles. After that we continued and now Terrafile can be used for all animals that are kept in a terrace:

• Amphibians (including (poison) frogs and salamanders)
• Reptiles (including snakes and lizards)
• Arthropods (including spiders, millipedes and stick insects)
• Snails

If you are unsure whether your animal can also be administered in Terrafile? Send an email to info@Terrafile.nl

YES, this happens regularly with larger reptiles such as turtles and snakes. These animals are then often mounted on preserved in strong water. In order to prove the legality of the animal, the animal must be transferred.

We are working on making this manageable, unfortunately this is not yet the case. If you have made a mistake when entering a contact, please report this to us via info@Terrafile.nl and we will adjust it for you.

We have received many ideas and suggestions from users, and of course we already had a list ourselves. Want to know what's coming in the near future? Then click here

You cannot (yet) change your password via your account, at the moment this is only possible by clicking on "Forgotten password" on the login screen. Then you have to enter your e-mail address and you will receive an e-mail with further instructions.

Within Terrafile we also use symbols or icons. Below you see symbols with next to it the function or page you go to when you click on it.

We have developed a process that guides you through the process by means of questions and statements. By answering these questions you will see the correct forms to fill in. Also to enter the data and owners of the parent animals!

NOTE: For your own captive bred, we recommend adding your parent stock first, they can then easily be linked when entering your captive bred animals.

When transferring digitally, it is necessary to enter your name and address on your profile page. This information is required on the transfer certificate. If you have not yet done so and you are going to transfer, you will be forwarded to your profile page to fill it in.

In the overview of your animals you put a tick in front of the animal or animals that you want to transfer. Then click on "Actions" at the top and choose "Transfer animals".

Then there are 2 options during the transfer:

The person who takes over the animal also has a Terrafile account, you can enter the email address of this person. It is checked whether this person has entered his / her name and address details, if not, this can be done on the spot. Then click on "Transfer animals"
The person does not have an account (yet). Then the name and address details of this person can be entered and an account can be created immediately. If he / she does not create an account, this person will receive an email with the transfer statement. If he / she does want an account, he / she will receive an email to create a password. Then he / she can log in and the animals taken over will be in the account.

The animals will be placed under the "Transferred animals" button. You can then view the transfer statement and the administration up to the moment of takeover. The recipient will continue with your administration if he / she has an account. You no longer see these adjustments.

Digital transfer via the QR is only possible if the recipient already has an account with Terrafile.

Select the animal (or animals) that you want to transfer, you do this under "My animals". Then click on "Actions" and then on "Transfer animal(s)". A new window will pop up and the option "Via QR code" is selected. Have the recipient scan the QR code.
This can be done via:
- The camera (even if this person is not logged in)
- Via a QR scan app (even if this person is not logged in)
- After logging in by clicking on the QR icon, this is located at the top right of telephones. With larger devices, this is in the bottom left of the brown bar

The person scans the QR code, and within a few seconds the transfer will be made and the animals will no longer be visible in your area and will immediately be in the recipient's administration.

YES, with an account you can download the administration in PDF form.

NO, but you do get a 30-day trial, better than the demo environment we think.

On the overview page "View all registrations" you will see 2 icons at the back right, one is a file icon, if you click on this, Terrafile generates a PDF which will be displayed in a new pane. You can read, save or print these.

To download or print this document works differently per browser, below we discuss the 3 most used browsers.

Windows Edge:
The form will be loaded in a dark frame, at the top you will find various buttons including 3 dots next to each other, if you click on this a menu will open, at the bottom you will find "Print" and "Save"

Chrome:
The form is loaded in a dark frame, at the top you will find various buttons an icon of a printer and an icon with an arrow with a line underneath. The printer icon is to print the icon with the arrow to save

Safari:
The form is loaded in a dark frame without buttons. If you move your cursor over the form and then go down, 4 icons will appear, 2 to zoom in and out. One with a jar of ink to print and a circle with an arrow in it to save

Under the "Account" menu, which you get to by clicking your to the top right, there is a button "DOWNLOAD ADMINISTRATION PDF". If you click on this, a new window will open in which the administration PDF is generated. You can save this via your browser when it is ready. This works slightly differently with each browser and we describe it below. Any uploaded documents can be accessed via a link in the PDF. If you open the PDF in Adobe Reader, for example, and you click on one of the documents, it will open it in a browser. The links to the documents are active for 1 month, after that you have to generate a new PDF, we did this for security.

You can e-mail this PDF to an inspector if he or she asks for it during the check.

Safari:
In Safari you have to move your mouse to the bottom of the browser to get icons.

Chrome & Edge:
With Chrome & Edge (Microsoft) you will see icons at the top.

To work even faster, you can copy animals with the same parents. Of course you have to add the first one yourself, when you have done that you will see a copy icon behind the administration number. If you click on this, you will get a new window where you can enter a birth/metamorphosis date, gender, CITES number and microtransponder number. If you do not enter anything here, all this data will be taken from the original animal. By clicking on "+ Add" you can add as many animals as needed. When you are ready click on "Add and close" the animals are saved and added to the parent animals on the administration.

You can also use this with offspring that you add much later, as long as you adjust the birth/metamorphosis date well.

Now you no longer have to select the parent stock and origin every time and you can update your administration even faster.

Adding an animal is very easy, follow the 5 steps below or start at point 2 if the animal has already been created:

1. First add the animal to your profile by going to "Add animal".
2. Then go to "My animals" and click on the three dots behind the relevant animal and select "Offer animal".
3. Set the slider under the heading "Offer animal" to "On".
4. Enter a price and description if desired.
5. Click "Save and Close" and you're done!

YES, we work together with Dendrobatidea Nederland, among others. They advise us and check whether everything is going according to the regulations. They also notify us if something changes in regulations, after which we adjust Terrafile so that it is again according to the rules (Dutch regulations).

1. Make sure you have all the necessary and available information at hand.
2. Always start by adding your parent dogs.
3. Then add your offspring, you can then immediately link them to the parents

You can add an animal in 2 places, using the button at the top "Add animal" and via the screen "View all animals" in the left menu and then the + button next to the search field.

You can also add or adjust photos of the animals and enclosures later. We understand that you do not have a photo at your disposal of every animal at the same time.

If you log in with your mobile or tablet, you can even take and upload a photo with your device via editing an animal or accommodation.

Since 2019, it has been mandatory to state the parent animals in the records and on the transfer statement. Which animals they are and who is / was the known owner at that time.

It often happens that this did not happen after 2019 because people did not know about these regulations or did not know where the parent animals were or which they were.

You can solve this in several ways within Frolog:

When asked "Did you take the animal from someone else?" for "Yes, but this was for 2019 and I have no further data"
Do you know from whom you took over the animal, then choose "Yes" and then "No, the animal was taken over for 2019 and no information about the parent animals is known"

Because you link your own offspring to your parent stock, your offspring will then be known the parent stock and owner. As a result, your administration is completely correct from that moment on.